Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) has launched a new “Rail Madad” Mobile App. Through this app, all the passengers can register their complaint online for Train / Station. RPGRAMS (Railway Passenger Grievance Redressal and Management System) has developed this mobile application to resolve passenger grievances and to provide real time feedback to all passengers. MADAD Stands for “Mobile Application for Desired Assistance During Travel”. All the passengers can download this 14 MB app from the Google Playstore. All passengers on registration at mobile app will get Instant ID through SMS on complaint registration. This is followed by a customized SMS communicating the action taken by Indian Railways. RPGRAMS will integrate all the complaints of the passengers which are received from multiple modes (14 offline / online modes) on a single platform. Railway Officials will analyze them, generate management reports and evaluate the performance of field units / trai
DIGITAL BHARAT KI CHAUPAL